Frequently asked questions
Everything below is answered the way we would answer it on the phone. If your question is about a specific platform, its page carries the specification and clearance status; if it is about the research line, the terms on this page are the ones that govern it.
Buying equipment
Quotes, cost, lead times, installation, training and warranty — the questions practices ask before they commit capital.
There is no cart and no checkout — this site is a catalogue, not a shop. You tell us the service you want to offer and the patients you want to treat, we confirm which platform fits, and we issue a written quote. A sale exists only once you have accepted that quote and we have confirmed acceptance.
Equipment pricing depends on configuration, freight, duties and installation, and a headline number that ignores those is not a real number. Rather than publish a figure you would have to renegotiate, we quote the total landed cost in writing, with equipment, freight, duties and installation itemised — so the number you see is the number you pay.
Four things, every time. The full technical specification sheet for the exact configuration quoted. The regulatory clearance or certification status for that specific model. The total landed cost, with equipment, freight, duties and installation itemised. And the warranty and support terms, including coverage period, parts and consumable availability. Lead time is stated alongside them.
Payment terms, deposits and any financing or leasing arrangements are set out in the quote itself, and payment is never taken through this website. Tell us on the enquiry form whether you are paying outright, want financing options, are leasing or are still undecided, and we will structure the quote around that from the start.
Lead time is quoted per platform, in writing, before you commit. Those dates are estimates given in good faith: capital equipment ships internationally, and production and freight schedules can move. Once the platform is in the country, installation is coordinated around your treatment calendar rather than dropped on the earliest available date.
Installed, not delivered. The platform is uncrated, set up and tested on site, scheduled around your treatment calendar rather than ours. Freight, duties and customs clearance are already inside the quoted landed cost, so there is no separate bill to settle and no customs process for you to manage when the crate arrives.
Yes. Treatment protocols and machine settings are walked through with the people who will actually operate the platform, not only the person who signed for it. Training is coordinated with installation so the machine can earn from week one, and you keep a direct line to a human for protocol questions afterwards.
Warranty coverage, duration and parts availability are stated per platform in the quote. Claims and service are coordinated by us rather than by you with an overseas factory — no international shipping disputes, no time-zone gap. Warranty does not cover misuse, unauthorised modification, operation outside the cleared indications, or use by untrained personnel.
Yes. Tips, handpieces, spares and consumables are sourced through us, without a customs process every time you need one. Ongoing support also covers parts, warranty handling and a direct line to someone who knows your specific equipment — not a ticket queue that has to be told what you own first.
Medical devices are supplied to licensed professionals and qualified practices. We may ask you to evidence licensure, credentials or business standing before quoting or shipping, and we may decline to supply where a platform is not appropriate for your scope of practice or is not lawful to operate in your jurisdiction.
Clearance is granted per device model, for defined indications, and never to a company as a whole — so there is no site-wide badge for us to display. Every device page carries that platform's own clearance status instead, and we supply the regulatory documentation for it in writing before you commit to anything.
We currently support Europe, the United States, South America, Asia, Australia and Canada. Which platforms can be supplied into a given market depends on that market's registration requirements and varies by device: CE marking under MDR in Europe, TGA registration in Australia, a Health Canada MDL, and FDA 510(k) clearance in the United States.
Anyone can ship a machine. The difference shows up in week two, when you need a part, a protocol, or a person who answers. Buying here means the platform is installed and tested on site, your team is trained on it, warranty claims are handled locally, and parts arrive without a customs process each time.
Research peptides
Supplied strictly for laboratory and research use. These are the terms that govern the line — please read them before enquiring.
Every compound on this site, and the bacteriostatic water supplied alongside them, is offered strictly for laboratory and research use. They are not drugs, not dietary supplements and not medical devices. They are not for human or veterinary use. No statement about them anywhere on this site has been evaluated by the FDA.
Research and laboratory purchasers only. By ordering you confirm that you are a qualified purchaser acquiring the materials for legitimate research, that you are competent to handle them safely, and that you accept responsibility for lawful storage, handling and disposal where you are. We refuse or cancel any order we believe is intended for human use.
Research materials are non-returnable once shipped, for contamination-control reasons. That is why we would rather answer questions about purity documentation, batch testing, presentation and availability before an order is placed than afterwards. Cancellations and returns on configured capital equipment are a separate matter, limited by what the manufacturer will accept and set out in the quote.
It is sterile, non-pyrogenic water containing 0.9% benzyl alcohol as a bacteriostatic preservative, which allows multiple withdrawals from a single vial under proper aseptic technique. It is a diluent only and contains no active compound. It is supplied on the same research-use-only basis as every other item in the peptide line.
The company
Where we are, what we supply, and how a distribution relationship works.
US BIOLONGEVITY LLC, trading as USBioLongevity, is a business-to-business supplier of aesthetic medical technology and research peptides for clinics, med spas, wellness practices and research purchasers. The catalogue runs to twenty-five device platforms plus eleven research compounds, supplied into six regions: Europe, the United States, South America, Asia, Australia and Canada.
Our address is 4688 US Highway 98 W, Unit 8, Santa Rosa Beach, Florida 32459. Call (850) 842-7278 for the fastest route to a real number on a platform; if we are with a client, leave a message and we call back the same day. Most written enquiries are answered within one business day.
Yes — with distributors and resellers already selling into clinics, med spas and aesthetic practices. A partner relationship includes volume-based territory pricing, specification sheets, imagery, certification documentation and protocol guides, access to both the equipment catalogue and the research peptide line, and a named technical contact rather than a ticket queue.
Still unanswered
If the answer you need is not here, it is usually because it depends on the platform, the market or your scope of practice — and we would rather give you the specific answer than a general one. Full detail on clearance sits on the compliance page, and the commercial framework is set out in our terms and conditions.
Next step
One form, routed to the right person. Equipment questions go to equipment. Peptide questions go to peptides. Distribution enquiries go to partnerships.
USBio